At Private Car Service, we follow the rules of the Privacy Act 1988 (Cth) to safeguard your personal information. This policy explains how we collect, use, and protect your information and how you can reach out to us if you have any questions. This policy applies only to the collection and handling of your personal information by Private Car Service under the Privacy Act.
Personal information refers to details about an individual that can identify them. It includes things like your name, contact information, age, gender, and even sensitive details like health or race.
Private Car Service runs various ground transportation services, including chauffeured cars, limousines, and coaches.
We will only collect personal information about you by lawful and fair means and not in an unreasonably intrusive manner. The types of personal information we may collect and hold include contact information (e.g. name, email address and mobile phone number)
We gather data from our website, which includes metrics such as the number and dates of visits, pages accessed, and site navigation patterns. This collection aims to enhance user experience and maintain records. Additionally, we sometimes engage third-party services for online promotions, retaining information solely on the number of clicks and impressions, ensuring anonymity.We gather information from you directly, through face-to-face interactions, phone calls, online forms, or emails. We may also get information from third parties like employers, medical providers, or government agencies. When we collect from third parties, we’ll let you know.
We collect and keep your personal information only to provide our premium chauffeur services. This includes managing your bookings, corporate accounts, and personal travel preferences. We also use this data to stay in touch with you, send real-time trip updates, and share your chauffeur’s details. Additionally, we manage our ongoing relationship with you and conduct activities pertinent to our operations. Your data will be employed for the following purposes: with your authorization, in manners reasonably anticipated by you, to verify your identity, as mandated, authorized, or permitted by law, for service administration, to adhere to legal requirements including government and training contracts, and to furnish you with information concerning our services.
We may disclose personal information to emergency services, medical providers, or insurers in the event of an accident or urgent health concern involving a passenger. Additionally, information may be shared with professional advisors like lawyers and accountants to protect our legal rights, or with regulatory bodies as required by law.
We may use your personal information to reach out to you (via mail, phone call, text message, or email) regarding our services and any offers we believe may interest you. You have the option to opt-out of receiving marketing communications from Private Car Service at any time by calling us at 0499923175, mailing us, or emailing us at admin@Private Car Service.com.au.
Please be aware: Our website utilizes Google Analytics remarketing. This involves the use of first-party cookies to display relevant advertisements to users who have previously visited the website. Visitors can opt-out of the Google Analytics Advertising Features we utilize by downloading a browser add-on from https://tools.google.com/dlpage/gaoptout/.
If you don’t give us the information we need, we might not be able to provide our services as well as we usually do.
How Do We Store and Protect Your Information, and Ensure its Accuracy and Privacy
We promise to:
- Keep your personal info accurate and up-to-date, making sure it’s relevant and not misleading.
- Protect your info from being used or accessed without permission by storing it on secure servers.
- When it’s allowed, get rid of or make your info anonymous if we don’t need it anymore according to privacy laws.
We rarely transfer your information outside of Australia. If we do, we ensure that the recipient complies with privacy regulations.
Links to Other Websites
We’re not responsible for the privacy practices of other websites linked from ours.
How We Deal with Complaints:
If you’re worried about how we’ve handled your info at Private Car Service, reach out to our Data & Privacy Officer at [email protected].
They’ll pass your concern to the right person, and we’ll get back to you within 7 days. We’ll do our best to sort it out. But if you’re still not happy, you can contact the Office of the Australian Information Commissioner for more help.
All credit card transactions are processed via PCI-DSS compliant gateways using SSL encryption, and we never store your full card details on our servers.
